This policy explains what personal information FHtorch collects through fhtorch.com, how we use it and the choices you have. “We”, “us” and “our” mean FHtorch.
Who we are
FHtorch is a manufacturer of oxy-fuel cutting and welding torches in Ningbo, China.
Address: No. 41, Gaoqian Industrial Zone, Yinzhou District, Ningbo, Zhejiang, China
Phone: +86 187 6856 6169
WhatsApp: +1 416 474 6937
Email: joxu1998@gmail.com
What we collect
- Quote and contact forms: your name, email address and message, plus any company, product or quantity details you choose to include.
- Newsletter: your email address, if you subscribe.
- Direct contact: information you send us by email, phone or WhatsApp.
- Technical data: our hosting servers record basic information such as IP address, browser type and pages visited, to keep the site secure and working.
Cookies
We use cookies the website needs to work, such as session cookies set by our store software (WooCommerce), and cookies that record how a visitor arrived at the site, for example from a search engine or a referral link. We do not currently use advertising or analytics tracking cookies. If this changes, we will update this policy.
How we use your information
- To reply to your enquiry and prepare quotations, samples and orders
- To send newsletters you subscribed to (unsubscribe at any time using the link in each email)
- To keep the website secure and working properly
- To meet legal, tax and accounting obligations
Who we share it with
We do not sell or rent your personal information. We share it only with service providers that help us run our business, such as our website hosting and email marketing provider (Hostinger), and with logistics companies when we ship samples or orders to you. They may use it only to provide those services.
Where it is processed
Our website is hosted on servers in the United States. Your information may be processed in the United States, China and other countries where we or our service providers operate.
How long we keep it
We keep enquiry and order records for as long as we need them to serve you and to meet legal and accounting requirements. Newsletter subscriptions are kept until you unsubscribe.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email joxu1998@gmail.com and we will reply within 30 days.
Children
This website is intended for businesses and is not directed at children under 16.
Changes to this policy
We may update this policy from time to time. The date below shows when it was last changed.
Last updated: October 24, 2026