Every FHtorch order is made to order and inspected before it ships. If a quality problem does turn up, we put it right at our cost, usually by sending free replacement parts with your next order.
Warranty
Warranty periods differ by product. The warranty for each item is stated in your quotation or proforma invoice (PI). If you need the details before you order, just ask.
What is covered
- Defects in materials or workmanship
- Shortages against the packing list
- Items that do not match the specification confirmed in your PI or approved sample
How to report a problem
- Check the goods when they arrive.
- Email joxu1998@gmail.com or john@fhtorch.com with your order number, the product and quantity affected, and photos or a short video of the problem.
- We reply within one business day and confirm how we will fix it.
In most cases photos or a video are enough for us to confirm the problem, so you do not need to send goods back to China.
How we fix it
Once we confirm a claim, we send the replacement parts or products free of charge, packed with your next order. If you need parts urgently or are not planning another order soon, tell us and we will agree on the best way to resolve it.
What is not covered
- Normal wear of consumable parts such as cutting and welding tips
- Damage from misuse, incorrect installation, wrong gases or pressures, or unauthorized modification
Returns and cancellations
Because every order is produced for your market and specification, we cannot accept returns or cancellations for a change of mind once production has started. OEM/ODM products made with your logo or design are covered for quality problems in the same way as standard products.
Contact
FHtorch, No. 41, Gaoqian Industrial Zone, Yinzhou District, Ningbo, Zhejiang, China
Phone: +86 187 6856 6169
WhatsApp: +1 416 474 6937
Email: joxu1998@gmail.com or john@fhtorch.com
Last updated: October 24, 2026